Staff planning and Scan & Go — Efficient deployment of your personnel

1. Introduction

Efficient personnel planning is the key to smooth Scan & Go operations. Reduce waiting times and streamline processes by deploying employees where they are needed. In this article, we'll show you how to use BEEP! Scan & Go reduce your personnel costs and optimize service at the same time.

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2. Needs analysis: Staff requirements before and after Scan & Go

• Current situation analysis
  • Recording of current peak times and cash receipts
  • Documentation of waiting times and bottlenecks
• Target scenario with Scan & Go
  • Shifting from traditional checkout stations to mobile checkouts
  • Expected relief per shift (transactions/hour)
• Use planning tools
  • Using historical POS data set for demand forecasting
  • Comparison of variants: with and without Scan & Go

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3. Role assignment & training plan

• Defining roles
  • App ambassadors: First contact for Scan & Go newbies
  • Troubleshooter: Immediate help with scan errors and age checks
• training module
  • Short theory unit: process and app functions
  • Practical exercise: Live training in test mode
• On-the-job coaching
  • Accompanying support during the first week of rollout
  • Feedback sessions to ensure results

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4. Flexible schedule design

• Real-Time Monitoring
  • Dashboard with app usage rates and number of cash registers
  • Alarm triggers in case of sudden load peaks
• Dynamic layer adjustment
  • Scale up or down personnel at short notice
• Long-term optimization
  • Analysis of seasonal and weekly fluctuations
  • Regular adjustment of target personnel codes

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5. Control & feedback loops

• KPI tracking
  • Waiting time reduction (target: < 2 minutes per check-out)
  • Transactions per employee and hour
• Employee feedback
  • Short surveys after implementation (ease of use, training)
  • Quarterly workshops for process improvement
• Continuous review
  • Monthly reports with recommendations for action
  • Customization of role profiles and training content

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conclusion

With the right personnel planning in combination with BEEP! Scan & Go increase efficiency and customer satisfaction. Use needs analyses, targeted training, and dynamic work schedules to minimize waiting times and make the most of your team.

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👉 Get your offer now

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BEEP! Scan. Pay. Go

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