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English
Reading time:
3 mins
Date:
02.10.2025
Introduction:
Scan & Go sounds good — but how do your customers actually react in store? Many retailers who opt for BEEP! interested, ask yourself exactly this question. And rightly so.
In this article, we'll show you the 7 most common customer questions that can arise when using Scan & Go in the store — and how you can answer them confidently.
Practical, understandable — and also ideal for training your sales staff (if you need that at all).
1. “How do I know that I paid correctly? ”
answer:
After the payment process, the app automatically shows a digital receipt with time, items and amount.
This can be presented on a random basis when leaving the shop.
💡 This receipt gives your team easy, quick control — without any additional technical equipment.
2. “Can I just go out without anyone checking? ”
answer:
Yes, it would be technically possible — but it hardly ever happens in practice.
Because: Before paying, customers can clearly see that they can be checked in case of doubt.
This type of psychological barrier (as with ticket checks) has a surprisingly strong effect — and is often completely sufficient in practice.
3. “I'm not in the mood for technology — is that also possible for older people? ”
answer:
Yes — absolutely. The BEEP! The app is clear, large and intuitively designed. All important steps (scan, pay, show receipt) are logically structured.
Even though older people are not the main target group, many get along well. And if necessary, there is still the classic cash register.
BEEP! Does not replace anything — but significantly relieves pressure.
4. “What happens if I scan something incorrectly? ”
answer:
In the app, you can check your shopping cart, delete or correct items at any time. And if something doesn't fit, as a retailer, you can immediately see what was purchased with a quick look at the receipt.
5. “Can I also pay with cash? ”
answer:
Scan & Go is fast — and therefore only digitally: Apple Pay, Google Pay, credit card or SEPA, for example.
If you prefer to pay in cash, you can of course continue shopping at the regular cash desk — it will remain the same.
Scan & Go is a smart addition, not a replacement.
6. “How does that work with alcohol or other age-rated articles? ”
answer:
As soon as an age-restricted item is scanned, the app automatically notifies you of this.
Your staff will then carry out a brief visual check and confirm the customer's age.
The process is clearly regulated — simple, reliable and legally compliant.
7. “And if I don't have a signal? ”
The app only needs a halfway stable connection — either via a mobile network or WLAN.
In practice, this is completely sufficient in the vast majority of stores.
💡 Tip: A small WiFi hotspot helps with dead zones.
Get started now — request a quote
Do you want to test Scan & Go in your shop — without any modifications or expensive investments? Then request your free, non-binding offer now. We'll show you how easy it is to get started.
With from Düsseldorf, Germany